NDIS Claims Information

💙 A Friendly Note About NDIS Claims

We understand how important it is for families to make informed choices when using NDIS funding.

While many of our products are commonly used to support sensory regulation, focus, and daily routines, NDIS claim approval depends on each participant's individual plan.

Here are a few common reasons why a claim may sometimes be declined:

• Professional recommendation may be needed
  Some items work best when recommended by an Occupational Therapist (OT) or another allied health professional, especially if the support need is not already clearly documented in the plan.
• Not clearly linked to "reasonable and necessary" supports
  The NDIS looks for a clear connection between the item, the participant's disability-related needs, and their plan goals.
• Everyday or easily replaceable items
  If an item is considered something that could be reasonably replaced with a low-cost household or community alternative, the claim may not be approved.
• Funding category differences
  Each NDIS plan is unique. Items need to fit within the participant's funded support categories, which can vary from plan to plan.

Please note:

We're always happy to provide a clear, NDIS-compliant tax invoice to support your claim. However, approval is decided by the NDIS or your plan manager, so we recommend checking with them if you're unsure before purchasing.

💙 Our goal is to help families choose products with confidence and avoid unnecessary claim stress.