Shipping Policy

Shipping Information 📦

We source high-quality sensory products globally to bring you the best prices.

Processing time: 1-3 business days

Estimated delivery to Australia:

• Major cities: 7-10 business days

• Regional areas: 9-12business

Tracking provided for all orders.

Shipping Fees

Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

Tracking Information

Once your order is shipped, you will receive a tracking number by email.
Please allow 24–48 hours for tracking to update.

Multiple Parcels

As we work with multiple Australian suppliers, items in your order may be shipped separately.
This is normal and items may arrive on different days.

Incorrect Shipping Address

Please ensure your address is entered correctly at checkout.
We are unable to change the address once your order has been dispatched.
Orders returned due to incorrect addresses may incur additional shipping fees.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours with photos of the packaging and product.
We will assist you as soon as possible.

Delivery Delays

Once your order has been handed to the courier, delays caused by couriers or weather conditions are outside our control.
We will always help you follow up with the courier if needed.